Returns & Exchanges
At Green Lighting Wholesale, INC, we strive for complete satisfaction with every fixture and component. If your order doesn't meet your expectations, you can return eligible items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer service team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Place the items in their original manufacturer packaging, ensuring all hardware, instructions, and protective materials are included to avoid restocking fees.
Ship the Package
Affix the provided shipping label or your own trackable label to the box and drop it off at a certified carrier location, keeping a copy of your tracking number.
Inspection and Refund
Once our warehouse inspects the returned goods for quality, we will process your refund or ship your replacement item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing